Orders placed on our website are processed within 1 to 2 business days.
Payment can be made by EFT, Credit Card and Debit Card. VISA and Mastercard are accepted. Payment by Snapscan and Zapper are also available.
EFT payments will only be dispatched once the funds have cleared in our bank account.
Orders are dispatched from our warehouse in Linbro Park, Johannesburg. Free collections are available.
Delivery times vary based on location, estimated delivery times (business days) after day of dispatch are 1-2 days for Johannesburg and Pretoria and 2-3 days for all other major cities. For outlying areas, allow 4-7 days for delivery.
We deliver using a 3rd party courier from Monday to Friday, 10 a.m. till 5p.m. We do not deliver on Saturday, Sunday or Public Holidays unless by prior arrangement.
On delivery of the order to the specified delivery address, you will receive a SugarDots Tax Invoice showing the items delivered, the delivery fees and the total amount paid.
For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will retain the products and attempt to deliver at a later date. Our representative will attempt to contact you to make new arrangements for delivery or collection.
SugarDots liability for failing to deliver the Products on the day indicated by you or at all, is limited to the Products being delivered at a later agreed time at no additional charge. You are required to ensure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available. On delivery, the person accepting delivery shall be required to sign and print his/her name to confirm receipt of the delivery.
SugarDots has outsourced all delivery and collection arrangements. Accordingly, we shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its owner, employees, sub-contractors, agents, representatives and/or affiliates.