Terms and Conditions

We want you to love your order from SugarDots. If you are not happy with your order, you can return your order within 7 days for a full exchange or credit note. There are no cash refunds, a credit note will be issued for your next purchase.
Please return the goods to: B5 The Stables, 13 3rd Road Linbro Park, Johannesburg, 2065.
A credit note will be issued or items will be exchanged providing that the Product is un-used; un-opened; is in the same condition as when you first bought it; and you have taken care to ensure that any item is returned to us safely and not damaged in transit. Goods returned to SugarDots are at your own expense. We recommend that you send returns by recorded post and always retain proof of postage.

Unfortunately, delivery and package costs are non refundable and we are not held responsible for returns that do not reach us or are damaged in transit.

We work hard to maintain very high quality standards for all our SugarDots products. However in the event if you do receive a faulty or damaged product we will replace or give you a refund (including the original delivery charge if applicable). Please check carefully before returning any item and contact us within 7 days of receiving your order.

We will confirm when your return or exchange has been processed.
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