Terms and Conditions

Delivery Policy
SugarDots delivers from Monday to Friday, 10 a.m. till 5p.m. SugarDots does not deliver on Saturday, Sunday or Public Holidays.

On delivery of the order to the specified delivery address, you will receive a SugarDots Tax Invoice showing the items delivered, the delivery fees and the total amount directly deposited into our account.

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will retain the Products and a notice will be left at the delivery address to this effect. Our representative will attempt to contact you to make new arrangements for delivery or collection. SugarDots reserves the right to charge an additional delivery fee should it be required to make a further delivery or collection if no one is at the delivery address to receive the Products or hand over the returned Products, as the case may be.
SugarDots liability for failing to deliver the Products on the day indicated by you or at all, is limited to the Products being delivered at a later agreed time at no additional charge. You are required to ensure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available. On delivery, the person accepting delivery shall be required to sign and print his/her name as against a duplicate copy of the Tax Invoice, to confirm receipt of the delivery. SugarDots has outsourced all delivery and collection arrangements. Accordingly, SugarDots shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its owner, employees, sub-contractors, agents, representatives and/or affiliates.
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